If the Red/Black Rainstorm Warning or Typhoon Signal No.3 or above is issued between 12nn and 11pm on the check-in date, guests who have not checked in can change the date of stay. Guests must inform HKYHA office on that day by phone or email, and contact HKYHA within 5 working days, inclusive of the day of the original booking, to confirm the change. Please note that guests can only reschedule the day which is affected under inclement weather. If guests are staying for two nights or above, days that are not affected under inclement weather cannot be rescheduled.
If the aforesaid warning or typhoon signal is lowered or cancelled before 12nn, guests who do not come to check in will be regarded as waiving their rights and all fees paid will not be refunded.
If the Red/Black Rainstorm Warning or Typhoon Signal No.8 or above is issued after check-in, guests who wish to leave hostels before closing hours can change the date of stay but no refund will be offered; guests who decide to stay at hostels must stay indoors until the aforesaid warning or typhoon signal is lowered or cancelled and all fees paid will not be refunded.
If the chosen date is priced must as same as or lower than the original date. If the price of the rescheduled date is higher than the original price, the applicable price difference will need to be paid.
Applicable only to weather situation stated above, reservation change can be done with the new date(s) of stay must be within three months of the original date(s), and all relevant procedures for booking alteration must be completed within three months.
*The aforementioned shall only apply to tenants who directly had a reservation on our official website or by email. For other tenants who booked our hostels on other websites, please contact the website directly.
